Terms and Conditions
The terms used in the present document that are capitalized without having been previously defined have the meaning given to them below:
“Client” means a natural person of legal age, acting for his/her own personal needs and having full legal capacity to enter into a commitment hereunder.
“Conditions of sale of the reserved fare” means the specific conditions of each reservation made by the Client.
“Booking Confirmation” means the document summarising the details of the booking made by the Customer, sent by the website or the Hotel to the Customer.
“Reservation Request” means any request made by the Customer to reserve a hotel room.
“Hotel” refers to the Château Grattequina hotel, operated by SARL Château Grattequina with a capital of €8,000, whose registered office is located at 50, Av de Labarde – 33290 Blanquefort, registered in the Bordeaux Trade and Companies Register under number 433 718 319.
“Partners” refers to all service providers who have concluded a service contract or partnership agreement with the Hotel.
“Service” refers to any hotel room reservation service provided by the Customer on the Hotel’s Internet site.
“Hotel’s website” means the website dedicated to the Hotel and accessible at the following address https://www.grattequina.com/.
ARTICLE 1 – Scope of application
These General Terms and Conditions of Business shall apply, without restriction or reservation, to any purchase of hotel room reservation services and ancillary services (‘the Services’) offered by the Hotel (‘the Provider’ or ‘the Hotel’) to consumers and non-business customers (‘the Customer’) on the Hotel’s website.
The main features of the Services are presented on the Hotel’s website.
The Customer is obliged to read them before making a reservation. The choice and purchase of a Service is the sole responsibility of the Customer.Le Client déclare :
● Have the full legal capacity to commit to these General Terms and Conditions of Sale.
● To make a reservation for hotel rooms and related services for his/her personal needs.
● Be able to save and print these General Terms and Conditions of Sale.
The contact details of the Hotel are as follows:Château Grattequina
50, Av de Labarde
These terms and conditions apply to the exclusion of all other terms and conditions, in particular those applicable to other channels of marketing the Services.
The Customer is hereby informed that the Hotel has entered into partnership agreements with third-party travel service providers in order to enable the Customer to search for, select and book rooms in the Hotel by using the services offered by these partners on their websites. Any reservation of hotel rooms made under these conditions implies the Customer’s full and unreserved consultation and acceptance of the service provider’s special conditions, the conditions of sale of the reserved rate and these general conditions of sale. The Customer declares that he/she has obtained all the necessary information from the Hotel, which is available on the website.
These General Terms and Conditions of Sale may be accessed at any time on the Hotel’s website and shall prevail, where applicable, over any other version or any other contradictory document.
In the absence of proof to the contrary, the data recorded in the Provider’s computer system shall constitute proof of all transactions entered into with the Customer. Thus, the entry of banking information, the acceptance of the General Terms and Conditions of Sale, the Terms and Conditions of Sale of the rate or the Reservation Request, has the same value between the Hotel and the Customer as a handwritten signature on paper. The computerised records kept in the Hotel’s computer systems shall be kept under reasonable security conditions and shall be considered as proof of communication, orders and payments made between the Hotel and the Customer.
The Hotel shall keep the written record of the conclusion of the contract in electronic or paper format for a maximum of 5 years.
The Customer is informed that his/her IP address is recorded at the time of reservation.
In accordance with the French Data Protection Act of 6 January 1978, the Client has the right to access, rectify and object to all of his personal data at any time by writing by post and providing proof of his identity to Château Grattequina – 50, Av de Labarde – 33290 Blanquefort
The present General Conditions of Sale also include the Personal Data Charter.
The Customer declares that he/she has read these General Terms and Conditions of Sale (including the Personal Data Charter) and has accepted them by ticking the box provided for this purpose before implementing the online reservation procedure, as well as the General Terms and Conditions of Use of the Hotel’s website.
The validation of the reservation of Services by the Customer implies acceptance without restriction or reservation of these General Terms and Conditions of Sale (including the Personal Data Charter).
The Customer acknowledges that he/she has the required capacity to enter into a contract and to purchase the Services offered on the Hotel’s website.
These General Terms and Conditions of Sale may be subject to subsequent changes. The version applicable to the Customer’s purchase is the one in force on the website at the time of the reservation.
These General Terms and Conditions of Sale shall apply for as long as the services offered by the Hotel are available online on the Hotel’s website. The Hotel reserves the right to temporarily or permanently close access to its website.
ARTICLE 2 – Reservations
The Customer selects the services he/she wishes to book on the website, as follows:
1. Selection of the type of room and the rate
2. Selection of additional services, if any
3. Verification and validation of the booking details, the total amount of the booking, the rate conditions
4. Indication of contact details
5. Entering credit card details in case of guarantee or prepayment
6. Consultation and acceptance of the general terms and conditions of sale and the conditions of the selected fare before validating the reservation
7. Validation of the reservation
The Customer acknowledges that he/she has taken cognisance of the nature, destination and reservation terms and conditions of the Services offered by the Hotel and that he/she has requested and obtained the necessary information to make his/her reservation with full knowledge of the facts. The Customer is solely responsible for his/her choice of services and their suitability for his/her needs, and the Hotel shall not be held liable in this respect.
The Customer undertakes to complete the information requested on the reservation request and attests to the truthfulness and accuracy of the information provided.
The contractual information is presented in French and is confirmed at the latest when the Client validates the reservation.
For bookings made exclusively on the internet, the registration of a booking on the Provider’s website is completed when the Client accepts these General Terms and Conditions of Sale by ticking the box provided for this purpose and validates the booking. The Client has the possibility to check the details of his booking, its total price and to correct any errors before confirming his acceptance (article 1127-2 of the Civil Code). This validation implies acceptance of the entirety of these General Terms and Conditions of Sale and constitutes proof of the sales contract.
It is therefore the Client’s responsibility to check the accuracy of the booking and to immediately report any errors.
The sale of Services will only be considered final after the Provider has sent the Client confirmation of acceptance of the booking by e-mail and after the Client has received the full price.
Any reservation made on the Hotel’s website constitutes the formation of a contract between the Customer and the Provider.
The Hotel reserves the right to cancel or refuse any reservation made by a Customer with whom there is a dispute concerning the payment of a previous reservation.
Each reservation is nominative and may not be transferred to a third party under any circumstances.
Reservation at the Flexible rate :
No payment at the time of booking, credit card required to guarantee the booking.
Pre-authorization made (amount of the 1st night) within one month before arrival.
Cancellation free of charge 5 days before arrival date
No show or late cancellation: the total amount of the reservation will be charged
It is not possible to cancel or shorten the stay after arrival.
Non-cancellable and non-refundable reservations:
In the event of cancellation or modification of the non-cancellable non-refundable reservation by the Client, for whatever reason, a sum corresponding to 100% of the total amount prepaid will be automatically acquired by the Provider and invoiced to the Client. The same shall apply in the event of the Client’s failure to arrive on the scheduled date of arrival.
ARTICLE 3 – RATES
The Services offered by the Provider are provided at the rates in force on the Hotel’s website at the time the reservation is made by the Provider. The prices are expressed in Euros, exclusive of VAT.
The rates take into account any discounts that may be granted by the Provider under the conditions specified on the Hotel’s website.
These rates are firm and non-revisable during their period of validity, as indicated on the Hotel’s website, and the Provider reserves the right, outside this period of validity, to modify the prices at any time.
The rates are indicated before and at the time of the reservation made by the Customer. They are per room for the number of persons and the date selected.
The rates are confirmed to the Client in the commercial currency of the Hotel, including VAT (excluding tourist tax). They include VAT at the rate applicable on the date of the reservation; any change in the rate applicable to VAT will automatically be reflected in the rates indicated on the date of the invoice. The same shall apply to any change or introduction of new legal or regulatory taxes imposed by the competent authorities.
The rates do not include the tourist tax, which can be paid directly to the Hotel.
The Client undertakes to pay these various taxes to the Hotel without any dispute.
The payment requested from the Customer corresponds to the total amount of the purchase, with the exception of this Tax.
Unless otherwise stated on the Site, additional services (breakfast, etc.) are not included in the price.
The conversion into foreign currency is given as an indication and is not contractual. If a rate involves payment directly to the Hotel upon the Customer’s arrival or departure and the Customer’s currency is not the same as that of the Hotel, the rate debited by the Hotel may differ from the rate communicated at the time of reservation, taking into account changes in the exchange rate between the reservation date and the payment date.
An invoice is issued by the Provider and given to the Customer upon provision of the booked Services.
ARTICLE 4 – PAYMENT METHODS
In case of cash payment on the day of booking (Non-cancellable Non-refundable rate):
The price is payable in full on the day of confirmation of the booking by the Client, in accordance with the terms and conditions specified in the “Reservations” article above, by means of secure payment:
– by bank cards: Visa, MasterCard, American Express, other blue cards (Ecard bleue).
At the time of booking, the Client communicates his/her bank details, specifying the name of the bank card, the bank card number, the date of validity (the bank card must be valid until the end date of the stay) and the cryptogram.
The payment data is exchanged in encrypted mode using the SSL protocol.
The Customer shall present the bank card used to pay for the reservation at the Hotel. The Customer may be asked to show proof of identity as part of the procedures to prevent credit card fraud.
The Service Provider shall not be obliged to provide the Services ordered by the Customer unless the price has been paid in full in accordance with the above conditions.
Payments made by the Customer shall only be considered final after the Service Provider has received the amounts due.
In case of cash payment at the provision of services (Flexible Tariff):
The price is payable in cash, in full on the day of the provision of the Services booked under the conditions defined in the article “Provision of Services” below and as indicated on the invoice given to the Client, by means of secure payment:
– by bank cards: Visa, MasterCard, American Express, other blue cards (Ecard bleue).
Payment data is exchanged in encrypted mode using SSL protocol.
The Hotel will ask the Client 30 days prior to arrival to pay a deposit or to authorise the debiting of his/her bank card, in order to guarantee payment of the sums corresponding to the services consumed on site.
The Client will then communicate his bank details, specifying the name of the bank card, the number of the bank card, the date of validity (the bank card must be valid until the end date of the stay) and the cryptogram, when making the reservation.
The Client may be asked to show proof of identity as part of the procedures to prevent credit card fraud.
The Provider shall not be obliged to provide the Services ordered by the Client if the price has not been paid in full in accordance with the above conditions.
Payments made by the Customer shall only be considered final after the Service Provider has received the amounts due.
ARTICLE 5 – Provision of the Services
The Services booked by the Customer, which include the reservation of hotel rooms and related services, will be provided in accordance with the following terms and conditions, as set out in these General Terms and Conditions of Sale, supplemented by the Tariff Terms and Conditions of Sale, which the Customer has read and accepted when making a reservation on the Hotel’s website.
Upon arrival, the Customer will be asked to show his/her identity document in order to ensure that he/she is required to complete a Police Form.
The Hotel is a completely non-smoking area. The Guest will be held responsible for any direct and/or indirect, consequential damages resulting from the act of smoking in the Hotel. The guest will therefore be liable for the full amount of the costs of cleaning and restoring the damaged element or area to its original state.
Animals are not allowed in our establishment.
The Client is entirely responsible for any personal belongings left in the hotel room, particularly outside the safe or in the public areas of the hotel. The Hotel shall not be held responsible for the loss, theft, deterioration or damage of such belongings.
The guest accepts and undertakes to use the room with due care. Therefore, any behaviour contrary to good morals and public order will lead the Hotel to ask the Client to leave the establishment without any compensation and without any refund if payment has already been made. In the event that no payment has been made, the Customer must pay the price of the nights consumed before leaving the establishment.
The Client shall be held responsible for all direct and/or indirect, consequential damage that he/she causes in the room booked or that he/she may cause within the Hotel. Consequently, he/she undertakes to compensate the Hotel for the amount of the said damage, without prejudice to any damages and interest that may be due, procedural and legal costs incurred by the Hotel.
WIFI access enabling guests to connect to the Internet may be offered in accordance with the Hotel’s current policy. The Client undertakes to ensure that the computer resources made available by the Hotel shall not be used in any way for the purposes of reproduction, representation, provision or communication to the public of works or objects protected by copyright or related rights, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorisation of the holders of the rights provided for in Books I and II of the Intellectual Property Code, where such authorisation is required. If the customer does not comply with the above obligations, he/she risks being accused of an infringement of copyright (Article L.335-3 of the Intellectual Property Code), punishable by a fine of 300,000 euros and three years imprisonment. The client is also required to comply with the security policy of the hotel’s Internet service provider, including the rules for using the security measures implemented to prevent the illicit use of computer resources, and to refrain from any act that undermines the effectiveness of these measures.
Unless otherwise expressly agreed, the room will be made available to the Client on the day of his arrival at 3 p.m. and the Client will leave the room on the day of his departure at 12 noon. Failing this, the Client will be charged an additional night’s stay. The Client must check his departure date. In case of early departure, the entire stay of the Client is due.
The Provider undertakes to make its best efforts to provide the Services booked by the Client, within the framework of an obligation of means.
The Customer shall have a period of 8 days from the date of departure from the Hotel in which to submit written reservations or complaints concerning the provision of the Services, together with all the relevant supporting documents, to the Hotel.
No claim shall be validly accepted if the Customer fails to comply with these formalities and deadlines.
In the absence of reservations or complaints expressly made by the Client within this period upon receipt of the Services, the latter shall be deemed to be in conformity with the reservation, in terms of quantity and quality.
In the event of displacement: In the event of an exceptional event, force majeure or the impossibility of making the reserved room available to the Customer, the Hotel reserves the right to accommodate the Customer in whole or in part in a hotel of an equivalent category, for services of the same nature and subject to the prior agreement of the Customer.
ARTICLE 6 – RIGHT OF WITHDRAWAL
In accordance with article L 221-28 of the Consumer Code, the Client does not have the right of withdrawal provided for in article L 221-18 of the Consumer Code, given the nature of the services provided.
The contract is therefore definitively concluded as soon as the Client makes the reservation in accordance with the terms and conditions specified in these General Terms and Conditions of Sale.
ARTICLE 7 – Liability of the Service Provider – Guarantee
The Provider guarantees, in accordance with the legal provisions and without additional payment, the Customer against any lack of conformity or hidden defect resulting from a failure to perform the Services reserved and effectively paid for under the conditions and in accordance with the procedures defined in these General Terms and Conditions of Sale.
The Services provided through the Hotel’s website comply with the regulations in force in France. The Provider shall not be held liable for any failure to comply with the legislation of the country in which the Services are provided, which it is the Customer’s responsibility to check, as the Customer is solely responsible for the choice of Services requested.
ARTICLE 8 – Information Technology and Civil Liberties
Pursuant to Law 78-17 of 6 January 1978, the Customer is reminded that the personal data requested from him/her is necessary for the processing of his/her reservation and the preparation of invoices, in particular.
This data is processed and intended for the Hotel and may be communicated to any of its partners responsible for the execution, processing, management and payment of reservations and the Customer’s stay.
In addition, the Hotel may send its customers its newsletter, promotional offers, and a satisfaction questionnaire following their hotel stay by e-mail.
The processing of information communicated via the Hotel’s website has been declared to the CNIL.
In accordance with national and European regulations in force, the Customer has a permanent right of access, modification, rectification and opposition with regard to information concerning him/her.
This right may be exercised under the conditions and according to the procedures defined on the Hotel’s website.
The personal data protection policy can be consulted in the Personal Data Protection Charter available on the Hotel’s website.
The customer has the option of objecting to telephone canvassing.
Consumers who do not wish to be the subject of commercial prospecting by telephone have the option of registering free of charge on the list of opposition to telephone canvassing provided for in Article L223-1 of the Consumer Code. This service is called BLOCTEL.
ARTICLE 9 – Intellectual property
The content of the Hotel’s website is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.
Any total or partial reproduction of this content is strictly forbidden and is likely to constitute an infringement of copyright.
ARTICLE 10 – Unpredictability
The present General Terms and Conditions of Sale expressly exclude the legal regime of unforeseeability provided for in Article 1195 of the Civil Code for all operations of the Service Provider to the Client. The Service Provider and the Client hereby waive the provisions of Article 1195 of the French Civil Code and the unforeseeable circumstances provided for therein, and undertake to fulfil their obligations even if the contractual balance is upset by circumstances that were unforeseeable at the time of the conclusion of the sale, even if their performance proves excessively onerous, and to bear all the economic and financial consequences thereof.
ARTICLE 11 – Major force
The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure, within the meaning of Article 1218 of the Civil Code.
Article 12 : VARIOUS PROVISIONS
These General Terms and Conditions of Sale, the Personal Data Charter, the Terms and Conditions of Sale of the fare booked by the Client, the Booking Request, the Booking Confirmation by the Client, constitute the entire agreement of the parties within the limits of its purpose. They therefore replace and cancel, within this limit, any previous verbal or written agreement.
No tolerance, whatever its nature, extent, duration or frequency, may be considered as creating any right and may not lead to limiting in any way whatsoever the possibility of invoking each of the clauses of these General Terms and Conditions of Sale, at any time, without any restriction.
Any clause of the present General Terms and Conditions of Sale which is declared null and void or illegal by a competent judge shall be deprived of effect, but its nullity shall not affect the other stipulations, nor the validity of the General Terms and Conditions of Sale as a whole or their legal effects.
ARTICLE 13 – Applicable law – Language
The present General Terms and Conditions of Sale and the operations arising from them are governed by and subject to French law.
The present General Terms and Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.
ARTICLE 14 – Litigation
All disputes to which the purchase and sale operations concluded in application of these general terms and conditions of sale may give rise, concerning both their validity, interpretation, execution, termination, consequences and consequences and which could not be resolved between the Hotel and the Customer, shall be submitted to the competent courts under the conditions of common law.
In accordance with the provisions of the Consumer Code, the Customer has the right to have recourse, free of charge, to the mediation service offered by Chateau Grattequina. The consumer mediator thus proposed is the AME. It can be contacted :
– by Internet: www.mediationconso-ame.com ;
– or by post (by completing the form available on the website):
Médiation à la consommation AME- 197 Boulevard St Germain 75007 Paris
You will be represented by Mrs Angela Albert.
ARTICLE 15 – Pre-contractual information – Customer acceptance
The Client acknowledges having been informed, prior to making a reservation and concluding the contract, in a legible and comprehensible manner, of these General Terms and Conditions of Sale and of all the information listed in Article L. 221-5 of the Consumer Code, and in particular the following information:
● the essential characteristics of the Services, taking into account the communication medium used and the Service concerned ;
● the price of the Services and related costs;
● in the absence of immediate execution of the contract, the date or deadline by which the Service Provider undertakes to provide the reserved Services;
● information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if not apparent from the context,
● information relating to the legal and contractual guarantees and their implementation methods;
● the functionalities of the digital content and, where appropriate, its interoperability
● the possibility of resorting to conventional mediation in the event of a dispute;
● information on important contractual conditions.
● the means of payment accepted.
The fact that a natural person (or legal entity) makes a reservation on the Hotel’s website implies full and complete acceptance of these General Terms and Conditions of Sale and an obligation to pay for the Services ordered, which is expressly recognised by the Customer, who waives, in particular, the right to rely on any contradictory document that would be unenforceable against the Provider.